In this Live Online Workshop you will learn about the Critical Steps and Skills to achieve High Customer Satisfaction.
Define your solution
What it takes to have a happy customer
Determine the problem that you solve, the value you provide, and what differentiates you from others
How to deliver superior customer service
How to measure customer success
Set expectations
Be clear on what is to be provided
Do you offer more or less than comparable offerings?
What you say matters
Deliver what you commit to ... and more
Don't overpromise, overdeliver
Include a surprise extra
Timely response to Feedback ... good and bad Join the DeKalb Chamber of Commerce for DeKalb Schools: Looking Ahead ? A Fireside Chat with District Leadership, a luncheon conversation focused on the future of education in DeKalb County. Hosted by Frankie Atwater, DeKalb Chamber President & CEO, this engaging discussion will feature Dr. Norman Sauce, Interim Superintendent, and Allyson Gevertz, School Board Chair, as they share district priorities, upcoming plans, and their vision for the road ahead. Starting a business can be overwhelming, especially when you don?t know what you don?t know.
Whether you?re just starting to brainstorm your idea or ready to turn your passion into a profitable venture, this class will give you a roadmap to success. You?ll learn what you need to start a business in Georgia, from assessing the feasibility of your idea to marketing, finding financing, building a team, and operating legally. You?ll leave with actionable steps, essential tools, and resources to start your business on a strong foundation. Small businesses are the backbone of America; this class will help you start yours.
LEARN HOW TO:
Determine the feasibility of your business idea using market research and competitive analysis
Estimate start-up expenses for your business and identify requirements for pursuing start-up financing options
Differentiate between different legal structure options for business formation
Identify who you should include on your team when making plans and executing business formation
Navigate the steps to start your business in the State of Georgia
Workshop - Crafting an Exceptional Customer Service Experience
DeKalb Schools: Looking Ahead – A Fireside Chat with District Leadership
Workshop - How to Start a Business in Georgia
