In this session, tailored for small business owners, Beverly Hathorn will present strategic plans for enhancing Customer Service Teams to increase employee engagement and drive higher customer satisfaction. This engaging and actionable presentation will deliver practical steps to improve front-facing teams, help create a more efficient and effective service delivery process and foster lasting customer relationships. At the conclusion of this Live Online Workshop, you will be equipped to perform critical HR functions consistently and successfully. Learn how to recruit, hire, classify, and compensate quality employees.
Topics to be covered include:
Recruitment - when/how to hire qualified employees and/or engage 1099 contractors
Payroll - systems and timing for small biz owners
Employee Classification - comply with government regulations
Benefits - when to implement, how to afford
Policies/Guidelines - when do you need a handbook
Compliance - general ideas on what to keep in mind regarding business operations and/or industry specific needs
Business @ Breakfast - Increasing Customer Satisfaction: A Blueprint for Small Business Success
Workshop - HR Essentials for Small Business
