Now more than ever, small businesses, both for profit and nonprofits, need to reach and engage with customers online. You need an online presence to generate leads, make sales, and grow revenue.
This is a ?can?t miss? event customized for local businesses and nonprofits including the latest ideas and strategies on how to market online in 2023 and beyond.
In this Live Online Workshop, you will learn how to:
Maximize your Google Business Profile
Attract and engage with customers directly from the Search page and Google Maps
Improve your website?s visibility in Google?s organic search results on all devices
Implement simple but effective, best practices for content marketing, social media marketing, and email marketing
Advertise your business through Google via Smart Campaigns (and the perfect ad formula)
About Our Instructor
Demming Bass has been an official speaker for the Grow with Google partner program since 2017. After an award-winning career as a chamber of commerce executive in NC and GA, he led Constant Contact?s marketing efforts across six states in the Southeast.
To date, he?s trained over 130,000 small businesses, nonprofits and chambers on how to be better marketers. In addition to his role with Google, Demming is also a former StoryBrand Certified Guide where he works with clients around the world to improve and clarify their brand messaging strategy. The DeKalb Chamber Education & Workforce Development Committee develops partnerships with educational institutions and workforce development organizations in DeKalb County and Georgia to strengthen educational opportunities for the region; helps build a strong workforce making DeKalb County an attractive location for business and industry.
This committee meets quarterly on the 2nd Thursday of the month from 10:00 AM to 11:00 AM. The main purpose of restaurants is serving good food, it?s no surprise that many successful restaurants have mastered that mission with their menu, flavors, price, staff, and now safety. But, when it comes to customer experience/service, some restaurants have lagged behind, and what worked in the past is not enough for the future. With intense competition for customers, restaurant need to Reimagine their customer service.
Join us for this course to learn what successful restaurants are doing and how you can build your customer service to become a competitive advantage.
Course Outline
Learning how successful restaurants are excelling in customer service.
The difference between service and hospitality, and why does it matter.
Who is customer service important to?
What do customers/guests want?
Learner Outcomes
Learn the difference between service and hospitality
Successful strategies for customer service
Learning and delivering what customer want
Webinar - Reach Customers Online with Google
Education & Workforce Development Committee Meeting
Webinar - Restaurant Customer Service Reimagined
