Participants will learn how to optimize operations, elevate guest experience, and drive financial performance.

Participants will examine menu engineering, pricing and food costs. Better understand their target customer, improve the guest journey and deliver exceptional hospitality. Learn how to attract, hire, train, schedule, motivate, and retain employees and learn how to analyze, cash flow, budgets, and review and understand financial statements. The workshop will provide practical strategies for improving operations, margins and making better operating decisions.

LEARN HOW TO:

• Design and optimize profitable menus
• Enhance customer experience and loyalty
• Build and retain high-performing teams
• Understand and manage key financial metrics
• Align all four pillars into a cohesive business strategy