Discover new management styles, communication styles, progressive discipline processes, and more to help your employees improve and reduce turnover.
 

This course is designed for business owners who supervise employees or have employees who supervise other employees. Through this program, participants will help owners and supervisory employees become better managers. Many businesses create a set of core values that they use to communicate their commitments, priorities, and beliefs to management, staff, and clients. Group and individual values can directly influence a company's environment. This class exposes participants to what constitutes quality customer service and how to implement a strong customer service program.

LEARN HOW TO:

• Identify traits of a good manager
• Use communication styles
• Identify social styles and situational awareness
• Optimize your time management
• Hire, train, and manage people
• Identify what great customer service looks like

One style might be counterproductive for others in the workplace. Supervisors need to engage in different styles to interact with employees and customers. Your capacity to lead teams and organizations can be greatly impacted by your communication style, either positively or negatively. Understanding multiple styles can create functionality, collaboration, and innovation. There’s a strong balance between selecting personalities and skills that match the company’s culture. Sometimes a new hire is a long term fit, other times supervisors find themselves with a toxic employee. What do you think is the most difficult part of managing people?