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Director of Operations

Posted: 07/27/2020

GENERAL SUMMARY:
This position is responsible for performing essential Chamber administrative functions as directed by the President and CEO or Board Chairman. This includes office administration, oversight and development of programs, membership recruitment, client services, marketing, bookkeeping/accounts management and Human Resources. The position also supports digital content programming/web-based training and creative event marketing to promote the Chamber across all lines of business.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Oversee and or administer all programs
  • Serve as office administrator, including but not limited to answering telephones, collecting and sorting mail, managing accounting practices with CPA firm, managing HR processes with HR Strategies agency and serving as landlord liaison for the office
  • Oversee and evaluate the performance of the marketing director, program manager, membership manager and other Chamber staff
  • Serve as board secretary/liaison in the absence of the president/CEO 
  • Assist with marketing and promotion of all Chamber programs and events, including those lead by Chamber board committees
  • Prepare all chamber board of director and executive committee meetings
  • Support with management of data and reports generated from ChamberMaster/customer relationship management (CRM)
  • Prepare marketing and website performance reports and accountability statements as requested by president and CEO, board committee chairs and external partners
  • Attend chamber committee meetings, as assigned
  • Keep and maintain accurate accounts information through ChamberMaster
  • Assist with all chamber programs as assigned by the chamber president 
  • Work closely with the Communications and Marketing team.
  • Assist membership director with billing and sponsorships tracking  
  • Oversee the administration of safe practices during a pandemic as described by the CDC
  • All other duties as assigned
 
EDUCATION AND EXPERIENCE:
  • Five years of sales experience or chamber management experience is required
  • Proven track record in client service management
  • Bachelor’s degree in business from an accredited college or university preferred
 
 
KNOWLEDGE, SKILLS AND ABILITIES:
  • Strong Client relationship management service and support training
  • Ability to organize and prioritize multiple projects
  • Strong interpersonal skills
  • Strong verbal and written communication skills
  • Must be a team player
  • Self-motivated
  • Strong sense of community awareness
  • Ability to effectively interact with community business leaders and high-ranking government officials
  • Mastery of Microsoft Office is required
  • Database development and management
  • Some small lifting and assembling of marketing collateral
  • Knowledge of graphic design and website management experience is required
  • Demonstrate professional maturity, creativity, objectivity, good judgment, and excellent decision-making and problem-solving skills
  • Must be able to work flexible hours including some weekends, evenings and early mornings when needed
  • Must be able to work remotely with a secure internet connection
  • Must be able to work in the office as needed. 
 
 
Salary Range: $55,000-$70,000
All candidates must be able to pass a background check, drug screening and adhere to safe practices during a pandemic as described by the CDC.
 

 

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