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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20260916T140000Z
DTEND:20260916T160000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Workshop - Crafting an Exceptional Customer Service Experience
DESCRIPTION:In this Live Online Workshop you will learn about the Critical Steps and Skills to achieve High Customer Satisfaction.\n\n\n\nDefine your solution\n\n	What it takes to have a happy customer\n	Determine the problem that you solve\, the value you provide\, and what differentiates you from others\n	How to deliver superior customer service \n	How to measure customer success \n\nSet expectations\n\n\n	Be clear on what is to be provided\n	Do you offer more or less than comparable offerings?\n	What you say matters\n\nDeliver what you commit to ... and more\n\n\n	Don't overpromise\, overdeliver\n	Include a surprise extra\n\nTimely response to Feedback ... good and bad
X-ALT-DESC;FMTTYPE=text/html:In this Live Online Workshop you will learn about the Critical Steps and Skills to achieve High Customer Satisfaction.<br />\n<br />\nDefine your solution\n<ul>\n	<li>What it takes to have a happy customer</li>\n	<li>Determine the problem that you solve\, the value you provide\, and what differentiates you from others</li>\n	<li>How to deliver superior customer service&nbsp\;</li>\n	<li>How to measure customer success&nbsp\;</li>\n</ul>\nSet expectations\n\n<ul>\n	<li>Be clear on what is to be provided</li>\n	<li>Do you offer more or less than comparable offerings?</li>\n	<li>What you say matters</li>\n</ul>\nDeliver what you commit to ... and more\n\n<ul>\n	<li>Don&#39\;t overpromise\, overdeliver</li>\n	<li>Include a surprise extra</li>\n</ul>\nTimely response to Feedback ... good and bad
LOCATION:Virtual
UID:e.544.7666
SEQUENCE:3
DTSTAMP:20260904T074521Z
URL:https://business.dekalbchamber.org/events/details/workshop-crafting-an-exceptional-customer-service-experience-7666
END:VEVENT

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